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Just Ask - Frequently Asked Questions

The most common questions about the use of web-based technologies that educators asked AlphaPlus staff are available as FAQs (Frequently Asked Questions). If you have questions about setting up a blog, a wiki, or other web-based tools, you may find the answer here.

If you don’t find what you are looking for here use our Just Ask service and ask us directly. Your questions and our responses will form the basis of future FAQs. Simply click on the Just Ask button on the right side of the screen.

At the bottom of every FAQ you can add your feedback about the answer provided. Your comments will help us to further revise the information about each topic. Revision will also be made due to the changing nature of web-based tools.

  • Facebook: How do I add organizations to Likes section on my Facebook page?

    If you or organization have a Facebook page, you can link and support other organizations on Facebook by adding their pages to your "Likes" section. Before Facebook pages were upgraded at the beginning of March, the "Likes" section was called "Favorite Pages".

    Simply log in into your Facebook page and while logged in, browse other pages (you can use Facebook's Search box or follow links from other pages you are familiar with) until you find the one you want to add to your "Likes" section.

    Click on “Add to my Page’s Favorites” link
    (located somewhere at the bottom of the left sidebar)and you are done.

  • Icons & Images: Where can I get free icons and images on the Internet?

    If you want to use icons and images on the Internet, it's best to use the ones that are in the public domain and/or give credit to where the images was taken from. Creative Commons licensed icons and images are always a good source because the copyright holders can specify the terms of use.

    Istock photos provides free images with a watermark but generally that is okay for most users.

    Flickr is always a good place to look but make sure to check the copyright notices on the images. Some contributors to Flickr will allow you to use their images and you can usually ask the contributor for permissions.

    Wikimedia has a page listing a number of sources of public domain images on the Web.

    FatCow icons have a CC Attribution licence so make sure to check the terms of use.

    Iconfinder lists several suppliers with the licence listed, including CC licences.
  • Safety and Privacy: Where do I get information about safety and privacy on the Internet?

    Here are some useful resources on Internet Safety and Privacy:

    Online Privacy Tips:

    Blog Post about good unbreakable passwords:

    Blog Post about protecting yourself from Malware:

  • Social Media: How do I post to tools like Twitter and Facebook at the same time?

    There are various tools that allow posting to more than one Social Media tool from one place, and the more popular tools like Facebook and Twitter become the more user-friendly tools will be created to manage using them.

    This is a great post with information on all kinds of Social Media Sharing tools:

    Check out HootSuite, TweetDeck, or Brizzly. The CoTweet tool sounds interesting because it also allows for other people to collaborate on Twitter together.

    If you like to add your evaluation of any of these tools or suggest another Social Media Sharing tool about this faq please use the comment box below.

  • Social Media: What is a hashtag?

    Hashtag (#) is used to categorize content in Twitter and other social media tools.

    Twitter messages don’t have a field where you can categorize them. So people have created the hashtag – which is just the # symbol followed by a term describing or naming the topic – that you add to a post as a way of saying, “This message is about the same thing as other messages from other people who include the same hashtag.” Then, when somebody searches for that hashtag, they’ll get all of the related messages.

    Companies often use hashtags as part of a product launch (like #FordFiesta), and conferences and events frequently have hashtags associated with them (like #spotlight2010).

    Many literacy organizations use #literacy or #adulted to help categorize and share content related to literacy.

  • SmartBoard: How can I use a SmartBoard in my LBS classroom?

    SmartBoards in a LBS classroom are best used when the activities are dedicated to one particular subject and the group is working on relatively the same material. Working with a group at 1 level and with 1 domain at a time ensures that everyone can follow and participate.

    There are several sources to consult about ideas how to use SmartBoards:

    Let us know if you use and would recommend other sites, we will add them to this list.

  • Essential Skills: Are there any online resources that learners could use to evaluate their skills?

    If you need online resources to evaluate your learners' skills, there are some pretty good self-assessments out there on various websites:


  • Mobile Apps: Do you know of any research/information on using educational apps in literacy programs?

  • Screen Capture: What tools can I use to take screen shots?

    There are many different tools you can use to take screen shots or screen captures. The ones that we have had good experiences with and have heard from others about are Jing, QlipBoard, and SnagIt.

    Some of these tools are free or have free versions available; however as with all free products and services make sure you read the user agreement before installing and using them.

    You can also use Snipping Tool included in Windows 7.


    Jing allows you to take images and short movies of what you see on your screen. Take a screen capture by clicking the "sun" icon that you can place anywhere arund the edges of your screen. You can capture a window, pane, or region. Jing has a free version and a proversion that removes the Jing logo from the images you take and lets you store files in various formats. Both versions give you an onlie acount of 2 GB storage space.


    QlipBoard allows you to make screen captures and videos with your voice and drawings over images. QlipBoard is a free tool.;lst


    SnagIt is a tool that allows you to take screen shots of your entire screen, a specific region, the browser window, a scrolling window, text from a window, images from a Web page, a Web page with functioning links, and specifc objects on a Web page. It allows lets you make a video of your screen as well as crop and resize your screen shots. SnagIt is has a free 30-day trial but doesn't offer a free version.

    Snipping Tool

    Snipping Tool allows you to take selections of your windows or desktop and save them as screen shots or snips on your computer.

    If you use Windows 7, simply click on Start menu, click All Programs, go to Accessories and select Snipping Tool.