During the spring of 2020, all educational sectors, including Literacy and Basic Skills (LBS), made the shift to remote learning. The LBS shift was managed primarily at a local level. Comprehensive training, widely accessible instructional design expertise, tech support and additional funding to purchase data and computers for learners was not available. Each program made its own decisions.

How did programs adapt? What were their priorities? What were their challenges? This report, based on a short survey delivered during the last two weeks of June 2020, provides some answers, identifies challenges and raises concerns about the uneven impacts on learners and sectors and uneven access to resources that could be mobilized to manage the shift. The findings provide a basis for discussion and planning at both the local and provincial levels.

Fast Facts From the Survey Results

• 368 participants in LBS programs completed the survey in English and French.
• Respondents estimated that only 45 per cent of learners had household internet access and 27 per cent had limited connectivity using cell phones.
• Only 13 per cent of respondents said programs purchased additional data and/or devices for learners and staff.
• 67 per cent of respondents were able to focus on instruction; 33 per cent prioritized communication and supporting learners.
• On average, each respondent used three modes of communication and four modes of instruction to make remote learning work.
• 53 per cent of respondents participated in training and professional development.
• 66 per cent of respondents stated the top priority going forward was adapted accountability and reporting processes.
• 53 per cent of respondents said other priorities were (1) ensuring internet access for learners, (2) professional development and training using ed tech tools and (3) online assessments of literacy, numeracy and digital skills.

In 2017, AlphaPlus was asked by a sector membership group for information on options for digital literacy and basic skills (LBS) learner files and cloud – based storage.

The sector members identified a primary driver for the investigation as the burden of physically storing more than seven years of learner files. Space in multi-service facilities and school boards is in high demand , and file storage space allocated to LBS service providers can be significantly constrained, causing operational tensions and issues .

This investigation and report is only an initial foundational step. As stakeholder engagement and consensus building takes time, proposed models for thinking about how data is gathered, recorded, confirmed and stored have been provided as a starting point for the discussions.

An environmental scan of LBS programs indicated that a number of different tools and processes were being used to track data across all three sectors, and while the tools worked, duplication and inefficient data sharing was a concern.

Sioux-Hudson, a community-based literacy program, procured and implemented a student information system called Orbund and found that the system meets their needs for case management and that they could successfully customize it to align with ministry data requirements and their own internal needs.

The cost of Orbund is prohibitive for an individual program but is more manageable if individual programs can share an enterprise license. AlphaPlus provided a three-year license to pilot programs who are willing and able to help identify gaps/issues and work with AlphaPlus and Orbund to work through these issues before rolling it out to other programs.

After seeing Orbund in action, staff in the pilot programs felt it will help streamline and advance case management administration. Read the report to learn how Orbund worked for these organizations and the next steps for the implementation of Orbund.

Our guest presenter – Charlotte Parliament, Literacy and Essential Skills Program Coordinator at Simcoe County District School Board – shared how she uses Google Apps, such as Google Sites, Forms, Sheets and Docs, to set up and manage intake, as well as digital skills and learning styles assessments online.

During this webinar, these topics were dicussed:

• How to set up surveys using Google Forms.
• Sample surveys created by Simcoe County District School Board.
• Extracting instructor and learner feedback data.
• Tips for creating meaningful, easy-to-use forms.  

The Cloud Computing: What is cloud computing and why is it important for Adult Literacy?” report is the first of its kind and details how cloud computing can contribute to literacy in Canada. The opportunities cited in the report include:

• Powerful computing infrastructure and the ability to buy computing software, as needed, over the Internet.
• For educators and learners, cloud computing can help centralize and connect e-learning materials and literacy communities interspersed throughout the internet, and lead to the creation of a centralized online platform, enabling adult educators and learners to share and collaborate on resources, tools, forums and more.
• Literacy funders and organizations will be better able to design and operate e-learning software based on users’ online habits and performance.

In addition, the report suggests that, as we enter the “smart” age, where free Internet is becoming available in many public places, literacy organizations and researchers can collaborate on cloud computing services, creating synergy and great potential for service.