30 November 2020
The Sudden Shift to Remote Delivery in LBS
An AlphaPlus report about adult literacy education during COVID-19 shutdowns highlights ongoing inequities created by digital divides.
Is there a device or technology setup that can help bridge the gap between participants who want to gather in person and those who want to connect online? When Jennine Agnew-Kata was grappling with this question in April 2022, she turned to AlphaPlus for guidance.
As executive director of the Literacy Network of Durham Region, Jennine facilitates service-planning, resource support, advice, professional development and more for the region’s literacy and basic skills (LBS) programs. As Jennine started to return to in-person meetings and service delivery, she recognized that not everyone was comfortable. She began researching the right equipment to make a hybrid experience easy and satisfying for all participants.
“I brought my initial research to Alan Cherwinski, executive director of AlphaPlus, to find out whether his team had experience, thoughts or opinions about the right equipment for hybrid delivery,” says Jennine. “We worked together to explore what I was trying to accomplish, narrow down the options and consider the technical specifications and price points. By May, we had decided to try using the Logitech Connect video-conferencing camera.”
Jennine describes the Logitech Connect as a static panoramic camera that requires virtually no setup. It’s wireless, has a built-in microphone and works with almost any monitor or desktop display, laptop, overhead projector or smartboard. Because it’s portable and flexible, the camera can be taken to meetings and programs at locations with unknown setups (for example, public libraries and partner offices), capturing small groups of up to five people attending in person.
Alan and Jennine decided to explore and test the Logitech camera on behalf of others in the sector. They arranged for AlphaPlus to subsidize the device purchase for the Literacy Network of Durham Region and purchase another for a program that could use it to pilot the hybrid model in program delivery. Jennine suggested Brad Cook, executive director of Learning Essentials for Adults in Durham Region (LEADR), who had been looking at similar challenges and opportunities around the delivery of hybrid programming.
Since May, Jennine has used the device for meetings such as literacy service planning and communications meetings as well as the bibliotherapy program she runs. Brad has used the device in small groups with in-person and online participants, for enhanced one-to-one online instruction with more visual components (i.e. screen-sharing plus writing on a board), as a tool for a new math workshop and to hold board meetings and other meetings.
“More learners want virtual service delivery — with highly personalized and meaningful instruction with an instructor that can engage with them at any time — while a significant percentage only want in-person service,” explains Brad. “This pilot revealed that using the Logitech camera, we can add to the possibilities of what we can do during the instruction — in a straightforward manner without undue complication or cost. The camera has been useful for learners who lack confidence in using computers and for instructors who still rely on visuals in a classroom. We now plan to use it to increase the number of small groups using a hybrid model.”
Jennine suggests contacting AlphaPlus before investing in technology: “It’s worth reaching out to AlphaPlus to get an equipment audit or learn how to use what’s available at your agency to meet your needs. Talking with someone with a sense of the bigger picture helped me know I was moving in the right direction. It’s like accessing expert colleagues who know technology.”
Did you know that if you’re an adult literacy instructor or administrator in Ontario, AlphaPlus exists to help you? Learn more about the customized support we provide to help you work through your technology challenges.
15 November 2022
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