The Digital Inclusion Playbook

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The Digital Inclusion Playbook is filled with ideas, information and resources you can use to support local digital inclusion efforts. We hope the site builds awareness at a provincial and national level on behalf of all literacy and basic skills (LBS) programs and the many learners who find themselves excluded from full and equitable participation in a digital society. 

Resources, articles and mini-infographics you can use

Digital inclusion and literacy development work together, and LBS plays a key role in digital inclusion as a provider of digital learning opportunities for adults. LBS educators, volunteers and program co-ordinators are on the front lines of digital inclusion work and often address issues — such as access to devices for learning and low-cost internet plans — that go beyond everyday teaching and learning work. The playbook’s facts, resources, articles and mini-infographics can be used to:

  • Help adult learners access affordable internet and devices.
  • Discuss key issues with colleagues and stakeholders.
  • Make a presentation to your board or institutional partners.
  • Build a case for support with funding partners and community partners.
  • Get involved and take action.

Information, ideas and strategies to help build awareness

Digital inclusion is bigger than LBS and involves affordable and adequate broadband internet service, internet-enabled devices that meet the needs of the user, quality and affordable technical support along with applications and online content designed to enable and encourage self-sufficiency, participation and collaboration. The playbook contains information, ideas and strategies that explore the following topics:

  • Digital inclusion and the digital divide.
  • Impacts of digital exclusion.
  • Digital literacy in learners’ lives and leveraging their use of smartphones.
  • Sources of free and open digital literacy resources.

We invite you to explore the site and share your feedback with us. We’d also love to hear about your digital inclusion initiatives and stories.

You can also contact Christine ( or Alan ( directly. 

When students receive their own computer  and it’s really theirs  it sends a strong message. You don’t just own the computer; you own your education and your own future.

Alison Canning, executive director of Let’s Get Together

Access to Technology

Literacy practitioners know that limited access to technology can create insurmountable barriers for lifelong learners in Ontario.
Learn more about the issue of access to technology

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